FAQ
See below for some frequently asked questions about The Historic Masonic Theatre. For more information, please contact us at (540) 862-5655 or send us a message.
GENERAL
What are the hours of operation for The Historic Masonic Theatre?
How can I purchase a Red Seat?
Where is The Historic Masonic Theatre located?
EVENT-RELATED
What time do doors open for each event?
Can I bring food or beverage into the theatre?
Can I take pictures or shoot video during the performance?
Can I smoke at The Historic Masonic Theatre?
PARKING
Is there a charge for parking?
Where is your handicap parking?
Where is the designated drop-off area?
TICKETING
How can I buy tickets to Masonic Theatre events?
Tickets for events at The Historic Masonic Theatre are available online at www.historicmasonictheatre.com , by Phone at 540-862-5655, and at our Box Office.
The Historic Masonic Theatre Box Office Hours are Monday — Friday 10:00am — 3:00pm. Tickets are often available at the box office the night of the show, but we recommend calling to see if a performance is sold out before you purchase at the door.
If you request that your tickets be mailed, your order will be mailed first class within one to two business days. Most orders are received in five to seven business days. Ticket orders that are placed within 10 days of the performance date will be held at will call. Tickets can be picked up by showing your I.D. at the Box Office
Does my child need a ticket?
Children 2 years of age and up must have a ticket for most events. Children under 2 without a ticket must sit on a parent's lap (subject to change). Please refer to event page for event-specific policy.
I haven't received the tickets that I ordered online. What can I do?
Call our Box Office at 540-862-5655. You will need your confirmation number or credit card used to purchase tickets. If your tickets have been lost in the mail, we can resend your tickets or code them for pickup at will call at the Box Office. The party who placed the order will need to present a picture ID at the box office to pick up the newly reprinted tickets. Original tickets will be voided and no longer valid.
I want to give my tickets that I purchased to someone else.
If your tickets are to be picked up at Will Call, an alternate pick up name can be added to your account, which authorizes us to give the tickets to someone other than the account holder. Call our Box Office at 540-862-5655 and request an alternate pick up name be put on your account.
Are there any discounts?
What is your refund policy?
Do you have handicapped and wheelchair accessible seating?
Can you email information to me regarding upcoming Masonic Theatre events?
What items are prohibited from entering The Historic Masonic Theatre?
How to obtain a backstage pass?
Are Assisted Listening Devices available?
MISCELLANEOUS
Do you have a dress code?
Does The Historic Masonic Theatre have ATMs?
Are there any restaurants located near the theatre?
Where is the lost and found located at The Historic Masonic Theatre?
How can I become a volunteer?
SUMMER MUSIC SERIES 2021
HOW DO I BUY TICKETS OR SEASON PASS?
WHAT TIME CAN I ENTER THE AMPHITHEATRE GROUNDS?
WHAT SHOULD I AND SHOULD NOT BRING TO THE AMPHITHEATRE?
SHOULD BRING
- Lawn chairs
- Blankets
- Sunscreen
- Bug repellent
SHOULD NOT BRING
- No outside alcohol is allowed on the Amphitheatre grounds
- No coolers are allowed on the Amphitheatre grounds
- No outside food is allowed on the Amphitheatre grounds
- No tents or lawn umbrellas are allowed on the Amphitheatre grounds
WILL FOOD AND DRINKS BE AVAILABLE FOR PURCHASE?
PARKING
Support Us
To ensure a successful future, we are asking you to make a financial gift to The Masonic Theatre Preservation Foundation today. Any gift you can give will go right to work providing opportunities for artists and patrons.
